Placing an Order
In order to ensure complete accuracy of your order, we require that orders and engraving information be submitted via email to info@thesign-shop.com or faxed to 703-490-2375.

Proofs
For designed products, you must approve of the design or layout prior to the production of your customized product.  For your convenience, we can email or fax proofs. You can also visit us in person to review your order and approve.  This serves as final approval and we will begin production of your product.

Changing an Order
Once an order has been submitted, there may be a fee for any subsequent changes.  All changes should be requested before final approval.  Orders may be changed or canceled before engraving or production has begun without penalty. If engraving and/or production has already started, there will be a cancellation fee proportional to the amount of the order completed.

Minimum Order
We have a minimum charge of $15.00 for all orders. If the item(s) that you select total less than $15.00 (excluding tax), your order total will be charged $15.00.

Rush Order
If you need items faster than our standard production time of 3 days, we offer a rush production service for the greater of $25.00 or 25% of the total order.