Policies

Signature Specialties
(703)590-9534
info@thesign-shop.com

Policies





Ordering

Placing an Order
In order to ensure complete accuracy of your order, we require that orders and engraving information be submitted via email to info@thesign-shop.com or faxed to 703-490-2375.

Proofs
For designed products, you must approve of the design or layout prior to the production of your customized product.  For your convenience, we can email or fax proofs. You can also visit us in person to review your order and approve.  This serves as final approval and we will begin production of your product.

Changing an Order
Once an order has been submitted, there may be a fee for any subsequent changes.  All changes should be requested before final approval.  Orders may be changed or canceled before engraving or production has begun without penalty. If engraving and/or production has already started, there will be a cancellation fee proportional to the amount of the order completed.

Minimum Order
We have a minimum charge of $15.00 for all orders. If the item(s) that you select total less than $15.00 (excluding tax), your order total will be charged $15.00.

Rush Order
If you need items faster than our standard production time of 3 days, we offer a rush production service for the greater of $25.00 or 25% of the total order.

Picking Up Your Order
We will notify you when your order is available for pick-up.  Orders can be picked up at our shop during our business hours: Tuesday through Friday from 9 A.M. to 5 P.M. 


Payments

A minimum deposit of 50% of your total order is required to start production of your order. All jobs have a minimum set-up fee of $10.00 which will be added to the job total.
  
Sales tax is collected at the current rate of 5.0% for Virginia State orders.  


Returns


Engraved medals, plaques, crystal, acrylic, and other customized items cannot be returned. Returned merchandise is subject to a 20% restocking charge.

Damaged or Incorrect Orders
If you receive an order that is damaged or incorrect, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.




Shipping


Shipping and handling is calculated by weight and varies according to the size of your order.   Total weight of your order is calculated after the order process.  Once your order ships, you will be notified by email and can log onto your customer account to track the shipment. 



 
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